Unfortunately, upon exit from baggage claim, I could not find anyone who had my name for transportation. When you exit the baggage claim area, there is an area that is corded off with people waiting for travellers, some were holding up placards with names on it. Walked by each person to show them my voucher but none had my information. Ended up going to the taxi kiosk at the airport located right there where the people were waiting for travellers and arranged for transportation to my hotel which is a set price depending on where in the city you are going.
A rep meets you and then takes you to the driver but goes in the car with you...tells you a bit about the area and even walked me into the hotel and helped me get into the right line. This is great as when you first arrive into an unfamiliar country/language/setting etc....plus more importantly, they were right there waiting upon exiting the baggage claim. Van was the rep and he was great.
This worked out perfectly for us since we had people arriving at different times but all within a short time of each other. The driver/guide was easy to find and helpful in getting us acquainted with the city. He made sure we were checked in and did not need anything else before leaving, since we arrived before the hotel check in time.
Excellent. We booked a shared transfer and got our own private van. This happened at all the stops in Thailand we booked with Viator. Excellent! The staff was always on time and very friendly. They always gave us a welcome to Thailand packet with a whole bunch of useful information and contacts.