Had an excellent time. This was our second visit. The first in 2013. Since then, much improvement in the Experience. Our guide Daniel Yul was very informative and helpful for our group of 8 adults. It is an amazing experience swimming in and underwater cave. The pictures taken by the staff photographers were stunning.
Overall: This tour was amazing. I highly recommend it. Solo, group, kids - great for all ages.
I got picked up from Cancun so the ride down was about an hour or so. I completely forgot the name of the bus driver and chaperone, but they were great. The chaperone was funny, he kept the bus alive with his little jokes at 7:00 AM. Once you get to Rio Secreto, you are divided into language groups English and Spanish/Portuguese - I believe I heard some French, too. From there you take a van to meet up with your tour guide to get prepped. The ride is about 10 mins and it's a bumpy, dirt road so if you get motion sickness take some non-drowsy dramamine or chew on some ginger. Once you arrive to meet up with your tour guide, you will be taken to the lockers and shower. They require you to shower before heading into the river. Also, no earrings, watches, etc. in the river. After that you'll be given water shoes, helmet with light, wetsuit, life vest, and a hiking stick if you want one. I highly recommend the hiking stick. There's a 5-10 mins hike down to the river - the path is uneven, slippery, and there are some poisonous plants and trees on the way to the river so you don't want to trip and land on something that can harm you. Right before you head down the river you will be blessed by a Mayan shaman. You can opt out of that if you want. After the blessing it's time to head down to the river. Words cannot even describe the feeling you get just looking at this place in person. If you think the photos are beautiful just wait til you see it with your own eyes.
Unfortunately, there are no cameras of any kind allowed, but they do have a photographer following you taking photos for purchase at the end of the tour. Price per photo is 25USD or purchase the entire package for 99USD. I purchased the package because our photographer was great, and I wanted memories of this magnificent place. The photographer was really happy I liked his photos after I told him I was going to purchase the package. We only get to see 10 of a really long and deep underground river that's still being explored and mapped out til this day. The revenue from this tour helps conserve and protect the rest of the river/nature reserve which is roughly 1.5 million years old - let that sink in no pun intended. The buffet they provided after the tour was decent. It's food, and I was hungry so I ate it. Don't expect to be given Michelin star food or authentic Mexican cuisine here.
My tour guide was Lu. She was awesome. She provided information about the river, history, and made sure we didn't slip or fall by lending out her hand every time we came across a difficult path. I went on this tour solo and was grouped with some older folks - which I love. My group was lively and entertaining. We all looked out for each other along the way. In the end, I'd do this tour again as they continue to discover more of this underground river.
I'd give a 0 rating to this trip, because of the POOREST OF THE POOR Customer Services. I had mentioned very clearly my pick up location in the Hotel Zone Cancun, but I waited there and nobody showed up for pick up. Upon calling the local tour phone number provided on Viator voucher, I was told that I had not selected Hotel pick up. I have proof on the voucher that clearly mentions Hotel Pick up with the location address. I was told in the last minute I'd have to get my own transportation to the venue, but I would not have made it to the tour in time. I ended up not going at all. Complete waste of money and precious vacation time.
We thought this was a fantastic tour. The cave was amazing and the guides knowledge was extensive. It was a bit disappointing that we couldn't bring our own camera, you had to purchase photos from the company. They had a photographer on-site to take pictures, and the photos were really expensive. Overall it was a great trip.
Our Rio Secreto tour was the highlight of our family vacation to Cancun this year! We purchased the bus transportation to and from our hotel for the eight of us, and the tour was very well organized. We were provided with all the necessary equipment, though I wish they had clearly stated that wetsuits were not mandatory and bathing suits were fine to wear. That being said, there is a short hike to the cave entrance and a brief Mayan ceremony before entry is allowed. We were given walking sticks to help with the uneven terrain, and part of the tour is through deep water, hence the life jackets. Our guide, Hugo was fun and informative, and a photographer was with us to take pics of our trek. The caves are amazing and beautiful, and at one point we turned all our headlamps and flashlights off to experience the utter darkness that the wildlife down there experience. After the tour we were served a nice lunch - the only thing missing there were some disinfectant wipes at the tables. A memorable and enjoyable time was had by us all!