I booked this tour so that my wife would have a 'cuddle a koala' experience. We were not told that we had to book! When we joined the queue we were too late. The tour was otherwise quite good but I got the impression that the driver was bored.
Our guide was great. The bus tour and riverboat tour were good with lots of good info and sights. The koala sanctuary was good but we were disappointed in not being able to hold a koala. You have to get there early to get a ticket to hold one only so many per dayand they had already given them all out. I would suggest doing that earlier in the day, or the guide get them in advance-at least for the people who have rebooked.
Our driver/guide was native to Brisbane, although he had lived abroad for many years, and his enthusiasm for Brisbane and the area really came across. The Lone Pine Koala Sanctuary was great with far more than Koalas to see. The opportunity to get up close to wallabies was fantastic. The river cruise was fun with an unexpected cream tea.