Aloha Kayak is REALLY BAD at communicating details of this trip. Phone calls and text were ignored. I finally got through once via phone and got someone that sounded like they only had an elementary school education. I was told to meet at the Bay at sunset with few other details.
No one showed up at the Bay that night at the arranged time, so I called Aloha Kayak and no response. 20 minutes late, the independent contractor for Aloha Kaya showed up with his girlfriend and said we should have met him at their office. He had no equipment for us, so we had to use all our own snorkeling gear and our kayak paddles. The rest of the kayaking and snorkeling part was good, but I did see another trip vendor at the Manta Ray site that looked well organized. After the Manta Ray activity, we had to go back to their office and fill out tediously long information and waiver forms, which pushed our night really late considering I had to drive two hours to get back to our hotel on the other side of the Big Island. Meanwhile, the independant contractor complained of working too many hours, but not making enough money with Aloha Kayak.
Previous to this in the afternoon, I called Aloha Kayak to rent a couple of kayaks so that my son and I could travel along the coast of sea caves. Once again, no answer via phone or text messages. We found and spent our dollars with another vendor.
Of all the vendors I had to use during my 10-day stay in the Islands, Aloha Kayak was the worst. I would HIGHLY recommend going with another vendor.