I absolutely loved the tour. I'd strongly recommend it for anyone looking for a fun and informative day tour from Hilo. The tour guide was informative and entertaining and we were lucky enough to be able to view some volcanic actions from Halemaumau after the fog had lifted. I can't wait to return to Big Island and take the tour again.
Captain Bob was fantastic. He was very knowledgeable of all facets of the volcano's. It was a long day but very much worth the time. We were picked up at the scheduled time. I would have given this a 5 star rating if just for Captain Bob, however, the tour does stop at the Volcano Inn for lunch. Several points - food selection was poor though quality was above average but More importantly there are several levels unbeknownst to us of service and food selection. Even though we were seated first we were put in the back row of tables away from upfront and the best view seating, people with Gold passes were seated after us and given the best seating, we were waited on after the Gold passes were served - again, even though we were seated first. The Gold passes had a much larger and appealing meal
selection. Everybody on the same tour bus should be provided the same level of service. If there are levels to purchase preferential viewing and meals, then it should be made available through all selling venues on this tour. This tour should consider other restaurant options.
Very good tour of Hilo, local highlights macadamia nut factory, orchid producers and the Volcano national park. The guide was very affable and full of local knowledge. Please note that conditions can be wet, cool and windy when in the park. Take a light jacket with you. Quite a long day, starting at 8 am and getting back to our hotel after 7 pm. Overall, very good value and I suspect this tour takes you as close as you can get to a volcano without a helicopter.
The tour guide was excellent and knowledgeable. Plentiful stops and time to enjoy the sights.
Communications wasn't the best to get set up for morning pick up. We were staying locally and there wasn't a designated pick up point even though we communicated that we would need one. When we booked, the site allowed us to book with the option that we were not staying at a hotel and needed other pick up arrangements. No one contacted us until we finally managed to get in touch with someone the night before. Then we had to make a special trip to figure out where we were supposed to be. Once it got going, it was a good tour.