Everything was great for the initial pickup at the airport on 9/28 to our hotel. On 9/30 they were to pick us up at our hotel and take us to cruise port. They never showed up and did not answer their phones. Just the day before I reconfirmed everything with them they told me all was good and that they would be at hotel at 9:15 in the morning. Never showed !!! Even our hotel tried to call them and were just put on hold. It was very disappointing to say the least. Be advised this was all prepaid.
Our flight into Barcelona was late. When we arrived there wasn't anyone there to pick us up. I called and was told because I was late they only wait 1.5 hours then leave. I provided my flight information at the time of booking, I thought so they could check my flight status and adjust the pick up time if necessary. I was told that because my flight was more than 1.5 hours late I was considered a
We had three transfers with Viator and their agent: Julia Travel. ALL we absolutely perfect! We were met at the airport by our driver holding a placard with our name. He was extremely helpful and courteous, took us to our hotel quickly and pleasantly. Our next transfer was from the hotel to the Cruise Terminal. Again very prompt, friendly, courteous, excellent experience. Upon our cruise return to Barcelona we were met at the cruise terminal and transported to the airport in the same manner we had come to expect from Viator and Julia. I will use them again at every opportunity, and would recommend them to all travelers!
The very best,
Arrived after a long flight and there was a fine gentleman waiting holding a sign with our name on it,
He then helped us with our luggage and a very pleasant drive to our hotel,
Could not have been a better experience,
Harold James Smith
We were picked up promptly at the airport. The only issue was that our driver had a hard time finding our hotel in downtown Barcelona but he did find it eventually. Glad we had the transfer because if our driver had a hard time finding the hotel, we would probably had a really difficult time finding it.