The service was good except for the fact that the driver did not approach people in the lobby to look for me, the passenger. He just walked around perhaps waiting for me to spot him. I noticed him early on but took him for one of the tourists that had just arrived. It was only when I sought help from the concierge that he approached me. Usually, the pick-ups have signs, they come up to people waiting at the lobby, or in one case, they shout out the name of the passenger.