The views and scenic beauty throughout the journey from Auckland to Rotorua was no doubt excellent. The bus was comfortable with free Wi-Fi. But signal strength varies on the way depending on availability of tower. Boat journey inside the cave was amazing. But it could have been organised in a better way. Try to be with the group while riding on the boat. I couldn't ride on the boat in which most of our group people boarded as it became full just before me. So I had to board on the next boat. After completing the boat ride, I could find out the bus with great difficulty. However it is worthwhile to avail this journey. I was picked up from my hotel on time.
I book a lot of tours through viator but this was the worst ever... the bus had no aircon (or windows), no toilet and no wifi like promised. It took 3 hours to the caves and not a single stop even considering the toilet was out of order. Then another 3 hours from caves... in hot weather. A Nightmare
Bus Tour guide was amazing- BUT were told that we were VIP at Waitomo Glowworm Caves, that we go ahead of the line and are our group taken separately- WELL that is not the case- they put us with another group and there were over 45 of us, instead of 25. Cave guide made comments several times that group was much larger then normal. The icing on the cake was crying babies that ruined the experience. They were not asked to leave, could not hear the guide, nor had the quiet experience that we expected to have. Very disappointing!
Enjoyed the tour of the Waitomo Caves, although timing was rather rushed.
Rest of the tour is 'overpromised' - no stop for morning tea. we were just handed a box of fruit before we got on the bus. The driver gave a lot of information, pointing out things to look out for as we drove through the countryside.
No photos to upload since there was no opportunity to take photos.
The Waitomo Caves are spectacular; the rest of the trip (mostly through charming agricultural lands) could have been seen just as easily by car or local bus and the guide seemed uninformed about the remarkable features of the landscape and native forests in the vicinity. The air conditioner was not functioning and other riders were complaining although it did not seem all that humid to us.