Very easy check in experience and pretty comfortable boat. The tour is automated, although the boat captain added a factoid or two that were interesting. The recorded tour is informative, but the little audio play they act out on the tour is pretty silly.
It's a good amount of time, and the skip the line Rijksmuseum tickets are great. We had a rainy day, so the boat was only about half full it's covered with an open space out back if you want to go outside.
I recommend taking any snacks and water you might need with you. It's not a long time, but it was helpful to have a little snack and some water.
Second time for the canal cruise but still enjoyed it very much. Recommend longer cords for the narration. The person sitting furthest from the plug frequently disconnects if they move at all to see the sights, etc. Rijksmuseum was very interesting and having tickets ahead of time provided almost instant entrance.
We found it a little confusing because you have to take your voucher to the office which was a good distance from our B and B. They then give you tickets for the cruise. We were fortunate that we arrived early and were able to catch the boat leaving fairly soon after we arrived. We had a beautiful morning for the canal cruise which really made the ride very nice. Also, when you book on-line, you do have reserved tables up front, which you would not have if you just walked up and purchased tickets. The guide did a good job and the audio guide was clear and informative. Since we had the combo ticket, we walked to the Rijksmuseum, which was close by, and were able to go right in with the prepaid tickets. We opted not to purchase the audio guide because we felt we didn't need it. The exhibits were well written included English and adequate to understand what you were looking at. However, do go early and plan to spend most of the day and more if you want to see it all!! It is quite comprehensive and really amazing! After a while, you just can't absorb anymore! Would highly recommend it!